IT Services

Technical support is vital to an organization because of the role it essays with respect to customer experience.TCA offers IT support SCCM , VMware, and MDM

 Providing Desktop, Laptop & Thin Clients support for software and hardware issues to employees.
 Installing and configuring the OS on Windows 2003/2008, 2012/2016 servers.
 Resolving Printer issues and configuring them on employees’ machines.
 Level 1.5 troubleshooting steps on technologies like SCCM and MDM
 Configuring RSA Tokens for Employees.
 Troubleshooting on Verizon MiFi via Verizon admin console.
 Troubleshooting of mobile phones and configuring Office 365 and VPNs on Android and iPhones.
 Coordination with vendor(s) on the repair and ordering of parts and replacement.
 Vmware Horizon VDI administrator.
 Active Directory- Add groups, provide access to shared drives
 Create user IDs on Computer management.
 Basic troubleshooting on Azure Portal.
 Asset Management. (Laptops, desktops, peripherals)